Privacy Policy

Introduction

Square Estates is committed to protecting the privacy and confidentiality of all individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use thesquarestates.com or engage with us directly. By using our website, you consent to the practices described in this Policy.

Information We Collect

We may collect the following categories of personal information:

Information you provide directly

• Name, email address, and phone number submitted via contact or inquiry forms
• Property preferences, budget, location requirements, and other details shared during consultations
• Identity documentation provided in connection with viewings or transactions
• Communications with us via email, phone, or our website chat

Information collected automatically

• Browser type, device information, and IP address
• Pages visited, time spent on pages, and navigation patterns
• Referring URLs and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to respond to your enquiries and service requests; to arrange and coordinate property viewings; to send property recommendations, market updates, and relevant communications where you have indicated interest; to improve our website and service quality; to comply with legal obligations; and to protect the safety and security of our clients, staff, and properties.

Legal Basis for Processing

We process your personal information where it is necessary to perform services you have requested, where we have a legitimate interest in providing relevant property information, where you have given your consent, or where we are required to do so by law.

Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and understand user behaviour. You may disable cookies through your browser settings, though this may affect certain website functionality. By continuing to use our website, you consent to our use of cookies.

Sharing Your Information

Square Estates does not sell or rent your personal information. We may share it with property owners or landlords where necessary to facilitate viewings or transactions; with professional advisors (solicitors, surveyors, financial institutions) in connection with a specific transaction you are involved in; with technology service providers who assist in operating our website or CRM systems under strict data processing agreements; and with legal or regulatory authorities where required by law.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Enquiry data is typically retained for up to three years unless you request earlier deletion or we establish a longer-term advisory relationship.

Your Rights

Subject to applicable law, you have the right to access the personal information we hold about you; request correction of inaccurate data; request deletion of your data where we no longer have a legitimate basis for processing it; withdraw consent where processing is based on consent; and lodge a complaint with the relevant authority. To exercise these rights, please contact us via our Contact page.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage system is fully secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you access through our website.

Children's Privacy

Our website and services are not directed at individuals under the age of eighteen. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the effective date noted above. Continued use of our website following any update constitutes your acceptance of the revised Policy.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our Contact page or reach us directly at our Kathmandu office.